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1. CONSULTING SERVICES AGREEMENT

Effective: March 2026

1.1 Services Overview

LaunchRx Solvere provides independent advisory services for healthcare practice setup, compliance, and operations, including:

  • 30-Minute Practice Diagnostic Session
  • Compliance Gap Assessment
  • Fast Track Advisory
  • Launch Lite
  • Launch Plus
  • Launch Premium
  • OHSC Compliance Implementation

1.2 Nature of Services

All services are advisory and guidance-based. LaunchRx Solvere does NOT:

  • Provide legal, financial, or clinical advice
  • Act as a regulatory authority
  • Issue licences, approvals, or certifications
  • Guarantee regulatory outcomes

1.3 Client Responsibilities

Clients agree to:

  • Provide accurate and complete information
  • Participate in scheduled sessions and reviews
  • Implement recommendations at their own discretion and responsibility
  • Ensure compliance with all applicable laws, professional rules, and regulatory requirements
  • Obtain independent legal, regulatory, or professional advice where required
  • Ensure key personnel are available during scheduled sessions and on-site visits
  • Provide reasonable access to practice premises and documentation during on-site engagements

Final responsibility for compliance, implementation, regulatory approval, and all clinical and operational decisions remains solely with the Client.

1.4 Intellectual Property

All materials provided by LaunchRx Solvere — including SOPs, checklists, registers, templates, frameworks, audit tools, assessment reports, and written guidance — remain the sole intellectual property of LaunchRx Solvere (Pty) Ltd.

Clients receive a non-exclusive, non-transferable licence to use materials within their own practice only, for internal operational and compliance purposes.

Clients may not, without prior written consent:

  • Share materials with any third party
  • Reproduce, copy, or distribute materials in any form
  • Adapt, modify, or create derivative works from materials
  • Use materials for consulting, training, commercial, or competitive purposes

1.5 Confidentiality

Both parties agree to keep strictly confidential any non-public, sensitive, or proprietary information disclosed during the engagement, including but not limited to business methods, client lists, pricing, systems, and patient-related information.

Confidentiality obligations survive termination or expiry of this Agreement indefinitely.

1.6 Data Protection & POPIA

Both parties agree to comply with the Protection of Personal Information Act 4 of 2013 (POPIA) in respect of all personal information processed in connection with any engagement.

LaunchRx Solvere does not access, store, or process patient clinical records unless expressly agreed in writing in a separate data processing agreement.

The Client remains solely responsible for patient data security, privacy compliance, and POPIA obligations within their practice.

1.7 Fees & Payment

  • Fees are as agreed in the applicable Service Schedule
  • A deposit is required before services commence and is non-refundable once services have started
  • The remaining balance is payable according to milestones set out in the Service Schedule
  • All fees are quoted and payable in South African Rand (ZAR)
  • Fees are exclusive of VAT unless otherwise stated
  • Late payments may result in suspension of services
  • A late payment penalty of 2% per month may be applied to outstanding amounts after 7 days

1.8 Variation & Change Requests

Any change to the agreed scope, deliverables, timeline, or fees must be agreed in writing by both parties before work on the change commences. Verbal agreements, WhatsApp messages, or email discussions do not constitute a binding variation unless confirmed in a signed Change Request document.

1.9 Limitation of Liability

LaunchRx Solvere provides all services with reasonable care, professional diligence, and good faith.

LaunchRx Solvere shall not be liable for:

  • Regulatory decisions or inspection outcomes
  • OHSC findings or non-compliance determinations
  • Business losses, loss of income, or loss of opportunity
  • Indirect, consequential, or punitive damages of any kind

Total liability is limited to the fees actually paid by the Client for the specific service giving rise to the claim.

1.10 Dispute Resolution

The parties agree to attempt to resolve any dispute through good faith negotiation within 14 days of written notice. If unresolved, the matter will be referred to mediation before any legal proceedings are initiated.

1.11 Governing Law

All services are governed by the laws of the Republic of South Africa.

1.12 Full Agreement

For all engagements, a Master Services Agreement and Service Schedule will be provided and signed before any work commences. These terms serve as general guidance only and are superseded by the signed MSA in all respects.

2. PRIVACY POLICY

POPIA Compliance Statement

2.1 Information We Collect

When you engage with our services, we collect:

  • Name and email address
  • Contact number
  • Practice name and type
  • Communication records, including emails and session notes

2.2 How We Use Your Information

  • To deliver services and consultations
  • To send session confirmations and follow-up correspondence
  • To send regulatory updates where relevant
  • To improve our services
  • To comply with legal obligations

2.3 Information Sharing

We do not sell, rent, or share your personal information with third parties, except:

  • Payment processors for transaction processing
  • Cloud storage providers for secure file management
  • As required by law or legal process

2.4 Your Rights Under POPIA

You have the right to:

  • Access your personal information that we hold
  • Request corrections to inaccurate information
  • Request deletion of your information, subject to legal retention requirements
  • Object to the processing of your information
  • Lodge complaints with the Information Regulator of South Africa

2.5 Data Security

We implement appropriate technical and organisational security measures to protect your information, including secure payment processing, encrypted file storage, access controls, and regular security reviews.

2.6 Data Retention

  • Client and engagement records: 5 years
  • Session and consultation notes: 3 years
  • Marketing communications: Until you unsubscribe

2.7 Marketing Communications

Essential emails including confirmations and important updates are always sent. Optional marketing emails can be unsubscribed from at any time using the link in any email.

2.8 Cookies

Our website may use cookies for essential functionality, analytics, and payment processing. You can disable cookies in your browser settings, though this may affect website functionality.

2.9 Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

2.10 Children’s Privacy

Our services are for registered healthcare professionals only. We do not knowingly collect information from persons under 18.

2.11 Contact for Privacy Matters

For privacy-related requests or questions:

Email: info@launchrxsolvere.co.za Subject line: Privacy/POPIA Request

We will respond within 30 days as required by POPIA.

2.12 Updates to This Policy

We may update this policy periodically. Changes will be posted on this page with an updated effective date. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Information

LaunchRx Solvere (Pty) Ltd Website: www.launchrxsolvere.co.za Email: info@launchrxsolvere.co.za Phone: +27 61 507 9458

Last Updated: March 2026

For questions about these terms, please contact us.

© 2026 LaunchRx Solvere (Pty) Ltd | Independent practice management and compliance guidance for healthcare professionals in South Africa. All guidance is advisory only and does not replace regulatory approval, legal counsel, or clinical decision-making.